Attend the emergency as quickly as possible
Keep you updated of an estimated time of arrival
Work as quickly as possible to prevent further disruption to the environment.
Treat customers with courtesy and respect
Respect customers privacy
Assess the drainage issue and explain what work is required and an approximate time of completion.
Provide a written report on the work that has been carried out.
Provide recommendations to prevent further blockages and any further work that may be required.
Code of Conduct
Carryout work with due care and consideration.
Take all reasonable precautions to protect property and surrounding environment.
Keep noise to a minimum where possible.
Advise if tools and machinery will make a loud noise.
Remove all debris and leave site clean and tidy.