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Terms and Conditions 

Terms and Conditions of Trade for Business Customers

Application and entire agreement

1.     These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by  Diamond Drainage Scotland Ltd a company registered in Scotland under number SC503947 whose registered office is at 5 Carden Place, Aberdeen, AB10 1UT  (we or us or Service Provider) to the person buying the services (you or Customer).

2.     You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3.     You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.


4.     A "business day" means any day other than a Saturday, Sunday or bank holiday in Scotland.

5.     The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

6.     Words imparting the singular number shall include the plural and vice-versa.


7.     We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

8.     We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

9.     All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

10.           You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

11.           If you do not comply with clause 10, we can terminate the Services.12.           We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).


13.           The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

14.           In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services.

15.           You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable  hourly  rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

16.           The Fees are  inclusive  of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation and amendment

17.           We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of  7  days  from the date of the quotation, (unless the quotation has been withdrawn).

18.           Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

19.           If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

20.           If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party's control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.


21.           We will invoice you for payment of the Fees either:

a.   when we have completed the Services; or

b.   on the invoice dates set out in the quotation.

22.           You must pay the Fees due within  30  days  of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

23.           Time for payment shall be of the essence of the Contract.

24.           Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above,we will charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.

25.           All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

26.           If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

27.           Receipts for payment will be issued by us only at your request.

28.           All payments must be made in  British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

29.           We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

30.           You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


31.           We can terminate the provision of the Services immediately if you:

a.   commit a material breach of your obligations under these Terms and Conditions; or

b.   fail to make pay any amount due under the Contract on the due date for payment; or

c.   are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

d.   enter into a voluntary arrangement under the Bankruptcy Act 2014, or any other scheme or arrangement is made with its creditors; or

e.   convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder, a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

32.           We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

33.           Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.

34.           The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.

35.           We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

a.   any indirect, special or consequential loss, damage, costs, or expenses or;

b.   any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or

c.   any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

d.   any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

e.   any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

36.           You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.

a.  The works, unless otherwise notified, have been priced to be carried out between the hours of 08:00 and 16:30 unless agreed prior to commencement and allowed for and agreed in the Contractor’s quotation.   In the event that the Employer changes the hours within which the works are to be undertaken, the Employer shall be liable for the Contractor’s additional costs.  

b.  In the event that working time is lost on site due to delays caused either by the actions of the Employer, his Representative or by other Contractors employed by the Employer, or by sewer surcharge caused by storm, flood, tidal or pump failure, the Employer shall be liable for the additional  costs  incurred  by  the  Contractor.  In  addition,  in  the  event  that  the  Contractor experiences delays for  which  they  are  not  responsible,  the  Employer  shall  be  liable  for  the Contractor’s additional costs in relation to the additional setting up or out of sequence working.  

c.  Unless otherwise stated in writing it is assumed that vehicular access is possible to all manholes on every sewer length on which work is being undertaken.  In the event that this is not possible the Employer shall be liable for any extra costs incurred due to lack of access.  

d.  If access is required onto private land it will be the Employer’s responsibility to ensure all relevant permissions have been obtained. 

e.  In the event that the Contractor is required to work in any confined spaces as defined by the Health and Safety at Work Act or any manhole deeper than 1.4 metres the Contractor reserves the right to charge the Employer for the required additional safety equipment. 


Specific Works (to be read in conjunction with the above Conditions) 

Cleaning Removal of silt/debris

in excess of 10% of the pipe diameter, or which requires additional equipment for the removal of fat deposits, grout, encrustation, concrete, builder’s rubble or roots will be charged additionally unless otherwise stated in writing. 

CCTV/Sonar Inspection Works 

Due to the nature of CCTV inspection, the Contractor cannot guarantee the accuracy of any CCTV inspection or measurement.  A CCTV Survey will only show the interior of the sewer or pipe, and will not show the exterior.  Alternatively, Sonar may be used to track the route of a pipe, however Sonar by its nature may be up to 1 metre out in accuracy.  Any interpretation and advice as a result of CCTV inspection shall not be binding on the Contractor, and is the sole responsibility of the Employer.  In the event that the measurements or advice given is inaccurate, the Contractor shall not be responsible for any loss or damage howsoever caused. 

Sewer Condition 

Where information is provided or implied either verbally or in writing or through CCTV recordings concerning the condition of the sewers and this is found to be inaccurate or out of date the Employer shall be responsible for any extras costs incurred for additional work that may be required to complete the works.  The Contractor shall not be liable for any deterioration, structural or otherwise, that develops or becomes apparent on any pipe they are working on howsoever caused. 

Waste Disposal 

Unless otherwise stated the Contractor has not quoted for the removal of waste or debris from site.  If disposal is found to be necessary the Employer will be responsible for the additional costs incurred by the Contractor in the removal, transporting and disposal of waste to a registered site, together with additional administrative costs. 


Due to the nature of relining there can be no delays once the linings have been impregnated.  In the event that there are delays beyond the Contractor’s control any linings impregnated may have to be discarded and new linings provided.  Further the Employer warrants that the sewers or pipes will be free of live water prior to the works being undertaken by the Contractor.  In the event that live water is present, the linings used by the Contractor will not function.  The Employer will be liable for the additional costs incurred should new linings be required in any event. 


Due to the nature of patching and the high pressures used to inflate the patch repairs we cannot accept any responsibility if the pipe is damaged in any way during the installation due to the pipe condition. We cannot gauge the condition of the ground surrounding the pipe and therefore no responsibility will be accepted by the Contractor.    

Damage or Loss to Equipment

If damage or loss is sustained to the Contractors equipment due to reasons beyond their control, or due to the condition of the pipe work or some other known or unknown risk, the Contractor reserves the right to charge for the costs in retrieving the Equipment, including the instruction of another contractor and/or the costs of replacing the Equipment.  The Contractor also reserves the right to charge for loss of profits and down time whilst the items are recovered or replaced. 

37.           Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.


Data Protection

38.           When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer.

39.           The parties agree that where such processing of personal data takes place, the Customer shall be the 'data controller' and the Service Provider shall be the 'data processor' as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

40.           For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning as in the GDPR.

41.           The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes.

42.           The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict 'need-to-know' basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

43.           The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.

44.           Further information about the Service Provider's approach to data protection are specified in its Data Protection Policy, which can be found Website. For any enquiries or complaints regarding data privacy, you can email:

Circumstances beyond a party's control

45.           Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.


46.           All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

47.           Notices shall be deemed to have been duly given:

a.   when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

b.   when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

c.   on the fifth business day following mailing, if mailed by national ordinary mail; or

d.   on the tenth business day following mailing, if mailed by airmail.

48.           All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

49.           No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


50.           If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

51.           This Agreement shall be governed by and interpreted according to the law of Scotland and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Scottish courts.


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